Quality policy

Ever since Gustav Heess GmbH was set up, almost a century ago, our aim has been to develop an enduring business relationship with our customers, based on co-operation. This is still our aim, but it can only happen if our customers are satisfied with us. Such satisfaction is linked directly to the quality of the goods and services that we provide.There is nothing new about this principle, since it pre-dates modern Quality Assurance by a considerable margin and has been the guiding principle undergirding our business practice for a very long time.

There is far more to Quality than simply working to agreed Specifications. For us, Quality means:

- providing customers with the most suitable product
- with the agreed properties
- on time
- at sensible market prices
- with the necessary documentation

and, furthermore,

- to use our expertise to provide customers with technical information and details of how to use our products
- to use our knowledge of the market to help customers to make the right decisions regarding their purchases
- to select our suppliers carefully, so as to ensure reliable sourcing
- to react to problems promptly and, where all efforts at resolution fail, to ensure that our customers are borne constantly in mind when processing claims.

Quality is not set in stone, but is part and parcel of a lively corporate culture - just how lively this culture is was seen during heated debates that often characterised the discussions held during the introductory phase of this Quality Management systems! The outcome of these discussions, in which nearly all employees took part, was that everybody disagreed with these objectives and many issues were thought through afresh. The net result was that everybody took something away from them.

'Quality' is at the top of the list of priorities and, as a means towards achieving the objectives that have been set, the Board of Messrs. Gustav Heess GmbH is now implementing the Quality Management System.

Stuttgart, den 22. September 1994

Dr. Edgar Zastrow, Georg Hieber, Boris Zastrow